How to cancel an AI subscription and get a refund
To cancel an AI subscription, cancel where you paid: on the company’s website for a web subscription, or in the App Store or Google Play for one bought on your phone. Deleting the app does not cancel anything. Canceling stops the next renewal but rarely refunds the current period: a refund is a separate request, with short windows outside the UK and the EU.
How to cancel an AI subscription, and when you get money back
Cancel in the place that bills you, at least a day before renewal, and ask for a refund separately if you are entitled to one. That rule applies to every assistant in our comparison of AI plans by country, and to every phone subscription: Apple’s guide to canceling a subscription and Google Play’s equivalent are where you go if you subscribed in an app.
The menu paths below are those the companies published as of November 2026; labels change often, so look for the closest match.
Where to cancel
| Service | On the website | Bought on iPhone | Bought on Android |
|---|---|---|---|
| ChatGPT | Settings, Billing, Cancel plan | iPhone Settings, your name, Subscriptions, ChatGPT | Play Store, Subscriptions, ChatGPT |
| ChatGPT Business | Workspace settings, Billing, Manage plan (owner only) | — | — |
| Claude | Settings, Billing, Cancel | Managed by Apple; in the app: your initials, Billing, Manage subscription | Managed by Google Play; same path in the app |
| Claude Team | Organization settings, Billing (owner) | — | — |
| Google AI plans | gemini.google.com, Settings, Manage subscription, Cancel membership (in Google One) | App Store, Subscriptions, Google One | Google One app, Settings, Cancel membership |
| Microsoft 365 with Copilot | account.microsoft.com, Services & subscriptions, Cancel subscription | Through Apple | Through Google Play |
| Perplexity | Settings, Subscription, Manage Subscription, Cancel | App Store, Subscriptions, Perplexity | Google Play, Payments & subscriptions, Perplexity |
Uninstalling an app cancels nothing. Deleting your ChatGPT account does not cancel an App Store subscription, and deleting a Perplexity account does not end its subscription either.
What canceling does
In every case, you keep paid access until the end of the period you paid for. OpenAI and Anthropic ask you to cancel at least 24 hours before the next billing date. What happens to your data differs:
- Claude keeps your chats, projects, and files, and your account returns to the free plan.
- Google stops you from continuing chats created with a paid plan, and your storage returns to the free 15 GB; above that, Google says Gmail and Drive are restricted until you free space.
- Microsoft reduces your cloud storage to 5 GB and may delete your OneDrive after six months over the limit.
- OpenAI and Perplexity say nothing on their help pages about your conversations after cancellation. Export what you need before the period ends.
Refunds, company by company
| Company | Outside the UK and EU | UK and EU | How to ask |
|---|---|---|---|
| OpenAI (ChatGPT) | Generally no; possibly for an unused individual plan within seven days of the charge | Prorated refund if you cancel within 14 days | Help center chat while signed in |
| Anthropic (Claude) | No, except under its terms, the law, or fraud | Within 14 days, prorated by use | Get help, Send us a message, Claude Refund Request |
| Google (AI plans) | Non-refundable in most countries | Not stated on Google One’s page | Through Google Play or Apple if you paid there |
| Microsoft 365 | Within 30 days of first purchase; Premium and Pro prorated within 14 days; in Canada, prorated at any time | Same rules in the UK; prorated at any time in some EU countries, such as France | Cancel first: eligibility appears during cancellation |
| Perplexity | Within 24 hours (monthly) or 72 hours (annual), once per account | Within 14 days | Option shown when you cancel |
Two warnings. OpenAI and Anthropic will not process a refund while you dispute the charge with your bank, so ask them first. And a refund from OpenAI ends the access it covers.
App Store and Google Play
Apple handles refunds for App Store subscriptions through reportaproblem.apple.com and usually answers within 24 to 48 hours; asking for a refund does not cancel the subscription. Google Play says refunds may be possible within 48 hours of purchase, after which you contact the developer; in the UK and the EU, digital services bought on Google Play carry a 14-day withdrawal right.
Your rights by country
- UK: under the Consumer Contracts Regulations 2013, a consumer can cancel a distance contract for digital services within 14 days, paying for what was already used if the service started at their request. New rules on subscriptions under the Digital Markets, Competition and Consumers Act 2024, including a 14-day cooling-off period after a trial or a renewal, are due to take effect in January 2027; their regulations had not been made as of November 10, 2026.
- US: a federal appeals court struck down the FTC’s 2024 “click-to-cancel” rule in July 2025; the FTC restored its earlier rule on February 12, 2026, and opened a new rulemaking on March 13, 2026, with no final rule as of November 2026. The Restore Online Shoppers’ Confidence Act still requires a simple way to stop recurring charges, and California requires that subscriptions bought online can be canceled online.
- Canada: in Ontario, the Consumer Protection Act lets you cancel an internet agreement within seven days only if the seller failed to give the required information, or within 30 days if you never received a copy; there is no general cooling-off period online.
- Australia: the Australian Consumer Law gives no right to a refund for a change of mind, but a major problem with a service lets you cancel and get a refund, sometimes partial. Subscription traps will be banned from July 1, 2027.
In the UK and Ontario, these rights cover consumers, not purchases made for a business. In Australia, business purchases under A$100,000 are covered by the consumer guarantees.
Before you cancel
- Note the renewal date and cancel at least a day before it.
- Export the conversations and files you want to keep.
- Ask for the refund in the company’s own process, not through your bank.
- Check whether you paid through Apple or Google: that decides who refunds you.
Before you subscribe again
Most cancellations start with a plan that was more than you needed. Our page on whether a paid AI plan is worth it helps you decide next time.
Prices to compare
If you are switching rather than stopping, see ChatGPT’s current plans and prices and the alternatives listed there.